PR
PETER R

1 reviews | Active since Mar 2019

06 Feb 2024, 17:18

Pathetic Service/Cell C

very bad service, almost as if the agents are trained to annoy & frustrate you to the point you give up. been trying for months to cancel my contract which has technically ended. being over charged for services I don't use, no assistance what so ever. rather pay more & get professional assistance/service

0
Replies (4)
Cell C
Cell C's reply06 Feb 2024, 17:42
Official
Dear Peter Reddy

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
 
We have referred your cancellation request to our Team, we will be in touch within 24-48 working hours to further assist.

Regards, 
 Cell C | TM 

Best regards,

Cell C
Cell C's reply08 Feb 2024, 14:46
Official
Good day,

Kindly note that our Team has been unable to reach you on the number ***. Please advise of suitable time to contact you or provide an alternative contact number via private reply.

Regards,
Cell C | GN

Best regards,

PR
PETER R's update15 Feb 2024, 11:33
Reviewer Update
thank you for your replies, however I did provide alternative numbers which were not used.
to just say you tried & I didn't answer is a cop out, I responded to Nelisiwe's email (no further reply) & even tried the contact numbers on her email signature but alas that too was cut off each time. must be the network.... never the less after visiting a store was assisted to a degree, called in on the Monday & managed to end this (hopefully) disaster of a contract which was supposed to be a month to month contract & not binding (I got hoodwinked) & was told it was then a 24month contract. should have read the fine print I guess...


Cell C
Cell C's reply15 Feb 2024, 11:52
Official
Dear Peter,

Thank you for getting back to us.

We have shared your review with our Support Team and requested that you be contacted. Please await a call back today during the course of the day.

Regards,
Cell C | NZ

Best regards,