Pathetic Service Yet Again from Cell C Call Centre
<p>I've been a Cell C customer for a few years now and everytime I call their call centre, I get pathetic, rude and *********** assistance from their call centre.</p> <p> </p> <p>I spoke to Kwandile from KZN Customer Care: 05/07/2016 at 07:35am</p> <p> </p> <p>I bought a Samsung S3 Mini from Cell C about 2 - 3 years ago on contract. After it was paid up, I gave the phone to my mother and she used it with a pre-paid Vodacom sim card.</p> <p> </p> <p>Two days ago the phone was ****** and I need to block the phone. Please get somebody who actually wants to assist me to make contact.</p> <p> </p> <p>I honestly cannot believe how it is allowed for your agents to speak to and treat customers in such a bad way.</p>
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agents did not conduct themselves in a professional manner and did not offer the service as expected.
This will be addressed with the call centre manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agents did not conduct themselves in a professional manner and did not offer the service as expected.
This will be addressed with the call centre manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN