PATHETIC SERVICE YET AGAIN

I logged 3 complaints 2 days ago - i get a response yesterday with no attachments and no update on my 2 other complaints in my email. i'm still waiting for a response. then this morning my account is debited again for an amount of R1250. I want my contract upgraded in the next 24 hours failing that I WILL BE REVERSING this debit order because you are slow to assist in providing a service but very quick to take my money. below is the email i sent through - \Good Afternoon I need someone to please send me my invoices for the passed 7 months, because I've picked that Cellc tried debiting my account on the 13.02.16 - R585.75 and then again on the 18 - R646.92, can someone please explain why this is when i do not recall giving any one permission to debit me on these dates and I have a serious issue because you have tried debiting on these two days my account is in a mess because of the Return Debit Orders, who is going to fix this for me?? then I want to complain that my query logged on hello peter in December has not been resolved? I've been trying to upgrade my contract and on both occasions i was turned away.\" Someone needs to contact me or my fianc? before 12 today regarding this."