KO
Karen O
1 reviews | Active since Jul 2018
04 May 2021, 19:36
Pathetic service with ********** contract issuing
Cel c issued a ********** Contract on my name and debited my account with over R2000 without my consent. I have send numerous emails and calls an no one bothers to resolve my issue. I get promised that manager will calle back and that never happens. It is now a month and a half and not one person responded, so Cell c should I rather take this to the ombudsman, will I then get a reaction out of you. Pathetic service!!!!!!!!!!!!!!!!!
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Replies (2)KO
Karen O's updateReviewer Update
05 May 2021, 17:49So what now? Nothing was solved, just a call from an agent to say they are referring it to the ***** department... So this will be the 5th time it is referred to the ***** department. Again I ask for a Manager to call me, and I am still waiting.. So my next step will be the ombudsman route!!!!!!!!!!!
KO
Karen O's update05 May 2021, 17:49
Reviewer Update
So what now? Nothing was solved, just a call from an agent to say they are referring it to the ***** department... So this will be the 5th time it is referred to the ***** department. Again I ask for a Manager to call me, and I am still waiting.. So my next step will be the ombudsman route!!!!!!!!!!!
KO
Karen O's updateReviewer Update
05 May 2021, 18:35So how long does this process take? I have been patient for more than a month with NO feedback. So you had an entire day to follow up with the ***** department! You need to pay my money back and cancel this ********** contract.
KO
Karen O's update05 May 2021, 18:35
Reviewer Update
So how long does this process take? I have been patient for more than a month with NO feedback. So you had an entire day to follow up with the ***** department! You need to pay my money back and cancel this ********** contract.