NM
Nash M
1 reviews | Active since Feb 2018
30 Aug 2022, 08:23
Pathetic Service. Still no response. Still haven't sorted out my account.
Still no response from Cell C and they still haven't sorted out my account. I will continue to to give you bad reviews until you get someone competent enough to sort out my account.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
30 Aug 2022, 09:50Dear Nash,
Thank you for reaching out to Cell C .
We have received your review regarding your account.
May we have a brief description of your query or query reference number so we can follow-up and assist.
^NZ
Thank you for reaching out to Cell C .
We have received your review regarding your account.
May we have a brief description of your query or query reference number so we can follow-up and assist.
^NZ
Cell C's reply30 Aug 2022, 09:50
Official
Dear Nash,
Thank you for reaching out to Cell C .
We have received your review regarding your account.
May we have a brief description of your query or query reference number so we can follow-up and assist.
^NZ
Thank you for reaching out to Cell C .
We have received your review regarding your account.
May we have a brief description of your query or query reference number so we can follow-up and assist.
^NZ
NM
Nash M's updateReviewer Update
30 Aug 2022, 10:29This is the second review on this platform. I was given an email address to take it further. No reference was given. Still no response after I've rep**** to an *********** and pathetic response I got from whoever is mailing me "PN" and "TN".
What is this? Am I communicating with bots?
This is the email address I was given ***
Check your records, because there was no reference given either.
See was my last response to them, below, and have still heard nothing since!
Absolutely pathetic, Cell C!
This is by far the worst service.
Yet again, you expect me to run around and spend money out my pocket to fix an error on your side.
The debit order clearly shows 'Cell C' debited the account twice. Not Capitec, but CELL C.
I can understand that capitec's systems could have caused the double debit but it clearly shows that both debits went to Cell C and not Capitec. It would have been a totally different issue if the debit orders were listed as Capitec R649.01 and Cell C R649.01, but it wasn't. Both are listed that the debit orders were from Cell C. So should one be reversed the other still went for Cell C.
I went to the bank to have the debit reversed but Capitec charged me a fee of R45 for disputing the double debit and surely they would have picked up an error on their end, should the one debit order have gone to them and not Cell C.
This is absolutely pathetic.
You are holding me, the customer liable for an outstanding payment, which you can clearly see on the proof of debit order/payment that I have provided you, that both debit orders were for Cell C and not Capitec. But yet your call center continues to call, sms and email to harass me for an outstanding payment. Two payments left my account. If I didn't reverse it, where would the money have gone since you claim to not have received it.
Just fix this! I am not going to run around waste petrol and my time to fix your mistake when it clearly shows that the debit order was from Cell C and not capitec.
I expect the issue to be resolved by you. My R45 to be refunded for the inconvenience and my credit record to be corrected.
If this is not resolved this week, I will continue to post daily negative reviews on Hello Peter and other social media platforms. Im sick and tired of the incompetence of the cellphone services.
What is this? Am I communicating with bots?
This is the email address I was given ***
Check your records, because there was no reference given either.
See was my last response to them, below, and have still heard nothing since!
Absolutely pathetic, Cell C!
This is by far the worst service.
Yet again, you expect me to run around and spend money out my pocket to fix an error on your side.
The debit order clearly shows 'Cell C' debited the account twice. Not Capitec, but CELL C.
I can understand that capitec's systems could have caused the double debit but it clearly shows that both debits went to Cell C and not Capitec. It would have been a totally different issue if the debit orders were listed as Capitec R649.01 and Cell C R649.01, but it wasn't. Both are listed that the debit orders were from Cell C. So should one be reversed the other still went for Cell C.
I went to the bank to have the debit reversed but Capitec charged me a fee of R45 for disputing the double debit and surely they would have picked up an error on their end, should the one debit order have gone to them and not Cell C.
This is absolutely pathetic.
You are holding me, the customer liable for an outstanding payment, which you can clearly see on the proof of debit order/payment that I have provided you, that both debit orders were for Cell C and not Capitec. But yet your call center continues to call, sms and email to harass me for an outstanding payment. Two payments left my account. If I didn't reverse it, where would the money have gone since you claim to not have received it.
Just fix this! I am not going to run around waste petrol and my time to fix your mistake when it clearly shows that the debit order was from Cell C and not capitec.
I expect the issue to be resolved by you. My R45 to be refunded for the inconvenience and my credit record to be corrected.
If this is not resolved this week, I will continue to post daily negative reviews on Hello Peter and other social media platforms. Im sick and tired of the incompetence of the cellphone services.
NM
Nash M's update30 Aug 2022, 10:29
Reviewer Update
This is the second review on this platform. I was given an email address to take it further. No reference was given. Still no response after I've rep**** to an *********** and pathetic response I got from whoever is mailing me "PN" and "TN".
What is this? Am I communicating with bots?
This is the email address I was given ***
Check your records, because there was no reference given either.
See was my last response to them, below, and have still heard nothing since!
Absolutely pathetic, Cell C!
This is by far the worst service.
Yet again, you expect me to run around and spend money out my pocket to fix an error on your side.
The debit order clearly shows 'Cell C' debited the account twice. Not Capitec, but CELL C.
I can understand that capitec's systems could have caused the double debit but it clearly shows that both debits went to Cell C and not Capitec. It would have been a totally different issue if the debit orders were listed as Capitec R649.01 and Cell C R649.01, but it wasn't. Both are listed that the debit orders were from Cell C. So should one be reversed the other still went for Cell C.
I went to the bank to have the debit reversed but Capitec charged me a fee of R45 for disputing the double debit and surely they would have picked up an error on their end, should the one debit order have gone to them and not Cell C.
This is absolutely pathetic.
You are holding me, the customer liable for an outstanding payment, which you can clearly see on the proof of debit order/payment that I have provided you, that both debit orders were for Cell C and not Capitec. But yet your call center continues to call, sms and email to harass me for an outstanding payment. Two payments left my account. If I didn't reverse it, where would the money have gone since you claim to not have received it.
Just fix this! I am not going to run around waste petrol and my time to fix your mistake when it clearly shows that the debit order was from Cell C and not capitec.
I expect the issue to be resolved by you. My R45 to be refunded for the inconvenience and my credit record to be corrected.
If this is not resolved this week, I will continue to post daily negative reviews on Hello Peter and other social media platforms. Im sick and tired of the incompetence of the cellphone services.
What is this? Am I communicating with bots?
This is the email address I was given ***
Check your records, because there was no reference given either.
See was my last response to them, below, and have still heard nothing since!
Absolutely pathetic, Cell C!
This is by far the worst service.
Yet again, you expect me to run around and spend money out my pocket to fix an error on your side.
The debit order clearly shows 'Cell C' debited the account twice. Not Capitec, but CELL C.
I can understand that capitec's systems could have caused the double debit but it clearly shows that both debits went to Cell C and not Capitec. It would have been a totally different issue if the debit orders were listed as Capitec R649.01 and Cell C R649.01, but it wasn't. Both are listed that the debit orders were from Cell C. So should one be reversed the other still went for Cell C.
I went to the bank to have the debit reversed but Capitec charged me a fee of R45 for disputing the double debit and surely they would have picked up an error on their end, should the one debit order have gone to them and not Cell C.
This is absolutely pathetic.
You are holding me, the customer liable for an outstanding payment, which you can clearly see on the proof of debit order/payment that I have provided you, that both debit orders were for Cell C and not Capitec. But yet your call center continues to call, sms and email to harass me for an outstanding payment. Two payments left my account. If I didn't reverse it, where would the money have gone since you claim to not have received it.
Just fix this! I am not going to run around waste petrol and my time to fix your mistake when it clearly shows that the debit order was from Cell C and not capitec.
I expect the issue to be resolved by you. My R45 to be refunded for the inconvenience and my credit record to be corrected.
If this is not resolved this week, I will continue to post daily negative reviews on Hello Peter and other social media platforms. Im sick and tired of the incompetence of the cellphone services.