1 reviews | Active since Feb 2017

20 Feb 2017, 12:13

Pathetic service Ref ***

<p>Most pathetic service.</p> <p>Airtime and data disapears within less than an hour when loading airtime. </p> <p>No applications running or calls were made that could could be the cause to this. I called the call centre and spoke to the technical department who told me that they will get back to me within 48 hours and will only be able to refund then. This while I am out of town and needed to have airtime on my phone for safety and security purposes.</p> <p> </p> <p>7 Days later and no feedback or refund. This is ****************.</p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
Cell C
Cell C's reply20 Feb 2017, 12:29
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply20 Feb 2017, 15:06
Official

Lungi has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply20 Feb 2017, 15:47
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN