PATHETIC SERVICE RECIEVED

LOGGED A QUERY ON THE 24/12/2015. IT HAS STILL NOT BEEN RESOLVED TO DATE!!! BEEN CALLING THE CONTACT CENTRE AND EVERYTIME SOMEONE PROMISES TO CALL BACK BUT THEY NEVER DO. SEND AN EMAIL TO THE COMPLAINTS DIVISION AND GET AUTOMATED RESPONSES BUT NO ONE EVER CALLS BACK. NOT EVEN THE CONTACT CENTRE MANAGER IS WILLING TO HELP. TO MAKE THINGS WORSE I NOW HAVE A PROBLEM WITH BILLING AND MY FIRST QUERY IS NOT YET RESOLVED. ASKED FOR THE COMPLAINT TO BE ESCALATED TO THE DESK OF THE CEO AND THEY SAY THEY CANNOT DO THAT EVEN THOUGH NO ONE IS ABLE TO ASSIST ME. ONCE THEY HAVE THE BUSINESS FROM YOU, CUSTOMER SATISFACTION MEANS NOTHING TO CELL C AS A WHOLE AS I HAVE BEEN THROUGH MANY DEPARTMENTS AND TO DATE STILL NOTHING. MY PHONE BILL OVER THE PAST FEW MONTHS HAVE SKYROCKETED AS IT SEEMS THAT IT IS MY DUTY TO KEEP CALLING BACK FOR FEEDBACK AND EVERYTIME I DO, I GET THE SAME RESPONSE!!! NO CALL CENTRE AGENT, TEAM LEADER OR CONTACT CENTRE MANAGER CAN ASSIST, THEY NOT WILLING TO ESCALATE MY COMPLAINT TO THE CEO, SO WHO THE HELL IS GOING TO ASSIST ME??? WILL NEVER RECOMMEND THIS SERVICE PROVIDED TO NO ONE!!!