Pathetic service received regarding issue with debit order- 5 calls and 3 emails and no feedback.

Cell C are absolutely pathetic in their treatment of client queries. I have been promised on 3 separate occasions that a manager would contact me (same day) to address my "escalated" query but I am still waiting. The lack of competency and due care is shocking for a large company such as Cell C.

Essentially, a debit order for May went off my account as normal but was not allocated to my contract account. Per the statement received for June, it now appears as though I will be double debited in this month even after trying multiple times to clarify this with Cell C. I have been advised by one of your agents that a technical IT issue was noted for payments/debit orders for May but how can this not be corrected almost a full month later?!

Based on other reviews here - this is an issue impacting multiple clients and no one has an answer. How can this be deemed acceptable service to your clients? Your call centre agents are not equipped to handle these queries - all you hear is that "It is still in progress". The promised SLA of 24-48 hrs clearly means nothing to you guys.

Been a client for close to 10 years and this is appalling service.