rP
ronell P

1 reviews | Active since Jan 2012

01 Dec 2016, 08:51

PATHETIC SERVICE RECEIVED

<p>Firstly I need assistance to obtain invoices for the past 2 months as the cell number is no longer being utilised. The cell phone was damaged and finrite requested an exorbitant excess fee from me. I then cancelled the policy in mid September. I received assusrance from their consultant that I will not be billed. I have charged in October and November for Insurance after cancelling. On request for refund I waqs told that I need to have an invoice to prove the charge. My bank statmement should be good enough. I do not receive invoices for this contract</p>

0
Replies (2)
Cell C
Cell C's reply01 Dec 2016, 08:58
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply01 Dec 2016, 15:56
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN