NK
Neil K
1 reviews | Active since Jun 2021
06 Sept 2023, 12:09
Pathetic Service provider and terrible customer service
Pathetic Service provider. They hound and pester you to upgrade. When you actually want to activate a package their are unable to help you or better they cannot do it online. It is in store only deal. On the CellC app the deal is advertised as a 'online exclusive'. But you cannot activate it at all. So is this misleading advertising. But good riddance I moved elsewhere and life is much better with out them. The only challenge is to port my number.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
06 Sept 2023, 12:17Dear Neil Kramm,
Thank you for reaching out to us.
We apologize for the negative experience you've had with our service, and we're truly sorry that we've fallen short of your expectations.
Our dedicated team will look into it promptly and work towards finding a resolution.
We have escalated your request to our Support Team who will be in touch within 24 working hours.
Regards,
^SR
Thank you for reaching out to us.
We apologize for the negative experience you've had with our service, and we're truly sorry that we've fallen short of your expectations.
Our dedicated team will look into it promptly and work towards finding a resolution.
We have escalated your request to our Support Team who will be in touch within 24 working hours.
Regards,
^SR
Cell C's reply06 Sept 2023, 12:17
Official
Dear Neil Kramm,
Thank you for reaching out to us.
We apologize for the negative experience you've had with our service, and we're truly sorry that we've fallen short of your expectations.
Our dedicated team will look into it promptly and work towards finding a resolution.
We have escalated your request to our Support Team who will be in touch within 24 working hours.
Regards,
^SR
Thank you for reaching out to us.
We apologize for the negative experience you've had with our service, and we're truly sorry that we've fallen short of your expectations.
Our dedicated team will look into it promptly and work towards finding a resolution.
We have escalated your request to our Support Team who will be in touch within 24 working hours.
Regards,
^SR
NK
Neil K's updateReviewer Update
06 Sept 2023, 12:27I am not hopeful for any real response. It was escalated last week Thursday and I am still waiting for any form of call.
NK
Neil K's update06 Sept 2023, 12:27
Reviewer Update
I am not hopeful for any real response. It was escalated last week Thursday and I am still waiting for any form of call.
NK
Neil K's updateReviewer Update
06 Sept 2023, 15:07Received a private reply and a call from a CellC rep. And still stuck in the same place I was last week. We will email the website people and hopefully they get back to in 48 hours. It seems unlikely that this will be resolved at all
NK
Neil K's update06 Sept 2023, 15:07
Reviewer Update
Received a private reply and a call from a CellC rep. And still stuck in the same place I was last week. We will email the website people and hopefully they get back to in 48 hours. It seems unlikely that this will be resolved at all