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Claudette S

1 reviews | Active since Jul 2020

17 Jan 2025, 20:26

Pathetic Service Provided From Cell C!!!!! Since July 2024

After Being a customer of Cell C's for years, this is the first time im having such a bad experience with them. Since July 2024, i have been experiencing issues with my account payment due to their system issues. i have had numerous calls from their agents regarding my payment, all they ever say is that they will make a note on the system but no one has contacted me to resolve the issue, i have accumulated bank charges due to their incompetence and calls now from their debt agents who they have handed my accountant to, i have sent mails and no-one has responded to that either. their debt agents were supposed to send me emails so i can send proof to them and till date they are still to do so.

Cell C im tired of this run around, i have always loved the service you have provided me till recently, i have come to hate it. I would like for someone to contact me and fix your mess up, you in fact owe me money for the bank charges that i had to pay due to your issues. this is unacceptable. if i get Blacklisted i will be taking this to our lawyers, own up to your mistakes, all calls are recorded, i would like to have those so you can see that yourl messed up!!!

my mail and contact number is - *** & ***

0
Replies (2)
Cell C
Cell C's reply17 Jan 2025, 20:45
Official
Dear Claudette, 

Thank you for contacting Cell C regarding your account.

We apologize for the inconvenience and frustration this matter has caused. 

We understand how concerning this situation is, and we want to assure you that we take your feedback seriously. To assist you further, we have escalated your query to the relevant team for urgent investigation.

One of our representatives will contact you soon to resolve the issue and provide the assistance you need. 

Regards,
Cell C | MN 
CS
Claudette S's update20 Jan 2025, 11:25
Reviewer Update
I want to start off by saying that a lovely agent from cellc's social media department called me and for the 1st time someone has taken the initiative to listen to my complaint, she explained that she would go back and listen to the call and get back to me which I highly appreciate. However with that being said, this morning had a call from your debt counselors, who are extremely rude, the lady that I had spoken to will not listen to reason, raised her voice at me and told me that she does not care what I said the fact of the matter is that I owe cellc and I should just pay up, I tried again to advise her that, I'm not saying that I do not owe cellc and that I won't be paying, what I am saying is that I will not pay the interest on what was not my fault, I tried telling her that I have tried numerous time to contact cellc via mail and calls, and all I was told was that it would be escalated but she rudely cut me off many times while I was talking, at the end of the call she rudely said we are getting nowhere you just need to make sure you pay what is owing, THIS IS NOT ACCEPTABLE!!!! getting called and harassed continuously is not okay when the mistake lies on CellCs side. i will be handing this matter to our lawyers as I'm not happy with the service I am receiving, I have always said to all the agents I have spoken to that I will pay what I rightfully owe on my account but I will not be paying interest for a mess up that was not caused by me!!!!!! as I have already had to pay the unpaid interest fees that the bank charged me!!