PATHETIC SERVICE - played like a yoyo

<p>On 6th of August 2016, I took cellphone to Cell C Pavillion for repairs, all went well, on 22.8.2016, received a sms nitifcation that phone has been despatched, waited for another to collect nothing till Sartuday 27.8.2016. I called Pavillion branch to follow up at 9h48 inspite of providing ref no. lady took my number and never got back, called same day at 10h19, guy told me same story, he also took my number and never got back to me - no attempt to even check or request ref number had to tell them that I was informed that when I call I must provide ref number as that will enable them to help, I then decided to go to the shop to find out what was happening, the shop was not even busy, the Christele - lady that helped took less than 5 minutes to assist and got the phone only to find that the comment was "beyond repair - dead". I had to complete new forms, for another claim to be submitted as the phone is on contract and it is insured, still paying not even a single payment missed, till to date I'm still waiting for the reference number. I called yersterday I spoke to the Stores Manager who promised to get back to me, he too never did. On Sartuday I reported the the incident with his staff being unhelpful and fooling me around, his comment was that they are new, when I report that the guy who helped on Sartuday promised to get back to me with reference number for the claims for replacement, he told me that guy works weekends only, he is always covering up for his staff poor service, now it is him. I sent an e-mail using the one on their documents it came back undeliverable, lines took for ever to be answered. Cell C insurance - spent more than 15 minutes holding ended up running out of airtime as was calling from another network, can Cell C please provide better service, it is business they are not doing customers any favours, if customer care trianingi is required, so their head office must provide and those employees must remeber that they came out looking for jobs knowing exactly what it entails and yet they sign contracts to serve can they please just do that irrespect of race, gender etc.</p>