PATHETIC SERVICE & PEOPLE WHO CANT DO THEIR DAM JOBS!!!!!!!!!!!!!!!!!!!!!!!!!

At the beginning of December i made a call to Cell C to inform them that i have closed my FNB account and that going forward they will need to debit my account from Discovery Bank i gave them my new banking details and i was told unfortunately the deadline date has already passed so they will be unable to debit At the beginning of December I phoned in to inform Cell C that My banking details have changed and the FNB account is now closed going forward they will need to debit my account from the new account Discovery Bank.

The gentlemen informed me that unfortunately they cannot debit my account from the new account details as Cell C already reached the cut off date so he sent me sell C bank Details with *** which I then paid Cell C R736.00 on 26 November 2021 WHICH HAS BEEN CONFIRMED BY 7 DIFFERENT PEOPLE AT CELL C !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

On 30 November 2021 CELL C debited my account with a further R735.00 . I contacted Cell c on 1 December 2021 and spoke to 2 ladies whom stated I would get my refund after 2 days. AT NO POINT DID ANYONE STATE I NEED TO SEND A PROOF OF PAYMENT NO ONE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

After 2 days still no refund I then phoned in again and spoke to another lady whom stated no its now 7 days I will get my refund so this Thursday 8 December 2021 again NO ONE STATED I NEEDED TO SEND A PROOF OF PAYMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

8 days have now past and still no refund I have just spoken to the manager at cell C dated 10 December 2021 who now informs me I must send proof of payment she can see I made payment and also that you debited my account but yet I must still send proof of payment !!!!!!!!!!!!!!!!!!11

WHAT BULL**** IS THIS. I WILL BE REPORTING CELL C AND TAKING FURTHER ACTION AND BEST THIS REFUND BE IN MY ACCOUNT BY THE END OF TODAY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ITS NOT MY FAULT THAT YOU GUYS CANT DO YOUR DAM JOBS PROPERLY AND HAVE NO IDEA WHAT TO INFORM CUSTOMERS NOW I MUST BE PUNISHED FOR CELL C IN COMPETENCIES !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THIS IS PATHETIC !!!!!!!!!!!!!!!!!!!! i now phone in to follow up only to be told that they have credited my account and i will only pay R41 at the end of December .

*** ???????????????????????????????? WHO TOLD YOU TO CREDIT MY ACCOUNT I SPECIFICALLY STATED I WANTED A REFUND INTO MY ACCOUNT AT NO POINT DID I GIVE PERMISSION TO CREDIT MY ACCOUNT .

*** ARE YOU PEOPLE DOING. WHO SAYS I DIDN'T NEED THAT MONEY .

WHO THE HELL DO YOU THINK YOU PEOPLE ARE?????????????????????????