Pathetic Service Part 2!!!!

I'm not sure what system Cellc works off but they are a very confused. This is my second review after trying to sort out a payment allocation which I got confirmation was referred to their finance department yesterday. I get a call from their collections department saying that the service will be cut. The agent says she can't verify that it's been referred. I advised her that I can give the reference but she says no she needs to speak to the account holder before 12. Do Cellc employees all work off different systems???? Never in my life have I dealt with a more frustrating and *********** service provider