AC
Adeelah C
1 reviews | Active since Nov 2017
02 Jan 2021, 13:00
Pathetic Service once again!?!?
A 27 November I phoned the customer services department to cancel my contract I was advised to contact the cancelations departement which I did on the same day. I phoned today (***1)just to confirm that the contract was cancelled and was told that nothing was done and the contract is still active. WHY IS THERE PROCEDURES TO FOLLOW FOR THE CUSTOMER TO CANCEL A CONTRACT AND NOTHINGS BEEN DONE ON CELL C SIDE... and now I'm being told to phone again on Monday and cancel the contract. SERIOUSLY PATHETIC SEVICE ONCE AGAIN BY CELL C. I'M DEF CANCELLING ALL MY OTHER CONTRACTS WHEN IT'S DUE FOR UPGRADE!!!
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Replies (2)
Cell C's replyOfficial
02 Jan 2021, 13:42Dear Ms. Cassiem
Thank you for reaching out to Cell C.
We have received your review regarding your contract cancellation. We have escalated your query, our team will be in touch to assist you.
^NZ
Thank you for reaching out to Cell C.
We have received your review regarding your contract cancellation. We have escalated your query, our team will be in touch to assist you.
^NZ
Cell C's reply02 Jan 2021, 13:42
Official
Dear Ms. Cassiem
Thank you for reaching out to Cell C.
We have received your review regarding your contract cancellation. We have escalated your query, our team will be in touch to assist you.
^NZ
Thank you for reaching out to Cell C.
We have received your review regarding your contract cancellation. We have escalated your query, our team will be in touch to assist you.
^NZ
Cell C's replyOfficial
04 Jan 2021, 09:46 Dear Ms. Cassiem
Thank you for awarding us the opportunity to assist you.
We can confirm that your contract has been cancelled as per request.
^MM
Thank you for awarding us the opportunity to assist you.
We can confirm that your contract has been cancelled as per request.
^MM
Cell C's reply04 Jan 2021, 09:46
Official
Dear Ms. Cassiem
Thank you for awarding us the opportunity to assist you.
We can confirm that your contract has been cancelled as per request.
^MM
Thank you for awarding us the opportunity to assist you.
We can confirm that your contract has been cancelled as per request.
^MM