PATHETIC SERVICE ON HAVING MY MONTHS AMENDED FOR MY PAID UP ACCOUNT!

Thanks to CellC' consultants that are so *********** I made another payment of R1120 today of which I was told by a consultant at the business department. I am only told after I have made the additional payment that the total commitment amount is R2644.12. According to my knowledge which it was told to me by numerous consultants the commitment amount was R2300. If this has been communicated to me properly the first time I am 100% sure I would have paid that completely on Friday the 12th of March already.

The service that I have been getting from Cell C regarding this issue has not been satisfactory because I have been on the phone since Friday 12 March and today I was on the phone again and not one consultant could give me clarity on what actually was going on instead I was put through from one consultant to another, and not one person could tell me about this amount instead all I had to hear was "there's a credit on your account, it's up to date". I have even left messages with my cellphone number for the Manager Mr/Mrs Mogale and it was told to me that I will receive a phone call and feedback but up until now I haven't received one call. The amount of calls I have had is so much I can name all the consultants that I have spoken to.

This whole back and forth has resulted in me losing a cellphone contract deal now due to this I will now have to pay much more for the exact same phone. I don't know how it was so difficult for everyone to just tell me that the R2300 was exclusive of VAT, I had to figure it out myself and do my own calculations. I will make the last R335 payment tomorrow morning first thing as if I was told this in the first place I wouldn't have had to go so up and down.

I have attached the second proof of payment on email and I will send the proof of payment tomorrow morning again to the same email addresses.

Once again I would like to emphasize that the service I have received was NOT SATISFACTORY AT ALL AND TOTALLY PATHETIC. I expect my months to be amended by tomorrow so that I can get my upgrade and I will definitely be taking this matter further to your Head Office and put it on Hello Peter because it's highly unacceptable that I now have go so back and forth where I could have gotten the phone long time already without me having to lose out on a deal if this was communicated properly to me.

I will be awaiting on feedback from the business department including the management.