Pathetic Service on Data Contract

<p>On 09/06/2016 I went to Cell C to apply for a Data contract of 30GB Anytime+30GB Midnight which was R499 per month. I was assisted by a Sales Lady named Ilhaam who assisted me and completed all the required paper work, completed Employment Confirmation and everything was going fine. However when the Sales lady activated the contract she made an error activating it for a different contract 100GB Anytime+100GB Midnight. she told that she needs to cancel the contract first before I could get the one I app**** for. On 14/06/2016 I was called to come in as the contract was cancelled & I then signed the contract for the 30GB Anytime-30GB Midnight deal. I was happy that I received my Modem and was able to use the internet. To my surprise I received two statements on 16 July 2016 on for each deal. I immediately called the customer care to dispute the statements and was told this would be escalated and the would fone me back in 24 hours. I called back and was told the exact same. The end of the month my debit order for the contract I signed was debited succesfully from me account. I month later nobody called me back, instead I get a call that my account is in arrears for the contract that's supposedly cancelled. I spoke to a supervisor called Thuli Tshabalala and explained to them again what happened and that nobody called me back and she promised to call me back in a hour. It's been weeks since I spoke to her and guess what..... yes still no callback. Yesterday they debited the funds from me bank account without my autorization. I call the customer care again last night and still they can't assist me and will call me back. I regret doing business with Cell C and won't recommend anyone to, seeing how pathetic their customer service is. I'm so flippin frustrated calling them because it's like speaking to a brick wall.</p>