PATHETIC SERVICE NO SYMPATHY FROM CELLC

GOOD DAY

Please be advised that i was declined on my contract due to accounts in arrears. I have always been an excellent customer to cellc,my account has always been up to date with extra paid.I requested an addional contract due to being hijacked and my cellphone ******.I have accepted to pay 2 contracts.

I have sent a letter of appeal to u guys to kindly assist but im still being declined.

Please be advised that despite my accounts being in arrears,i am still paying them on a monthly basis.My accounts became in arears due to going onto maternity leave twice.

I have spoke to your consultant Heather Ntutu to advise her to kindly appeal my application with all the documentation i have to prove that im paying my accounts.

She was extremely rude and advised that she cannot do this.You should consider how long a customer has been with you guys,evaluate their account with cell c and sympathise with the reason that they requesting a new contract.PATHETIC SERVICE,I will advise our company,my friends and family to stop using cellc.Vodacom advised that they will assist despite my other accounts in arrears as they sympathise with the hijacking but i thought cellc would be able to assist as i was always a loyal customer to them.

We definitely was wrong.

Even with a written appeal you still couldn't assist.