Pathetic Service, no management to answer questions

This is the pathetic service I have received since being a loyal, always paid client Good day

Kindly sort this query out with immediate effect as this is effecting my business and livelihood. 1.On December 4, 2019 my account was credited with R 3500.00 due to cell C continue debiting my account when the Fibre was not installed. 2.My subscription is R 799 p/m 3. R 3500/799PM would have given me four and half months payment paid. 4.that would be till May 2020

I would suggest this matter be sent to management as I need to know from the beginning of the service why have I received such pathetic and broken service. If you look at my payment profile there has not being a single debit order unpaid until all this, but it does not make a difference to cellc its just another account the impact comes on my side that I keep on getting interrupted service and I am really tired of this. If this matter is not resolved I will make the payment required to protect my credit profile but will be parting my ways with cell c as this is unacceptable to continue business. I can't be paying for a service that every month is interrupted 3 - 4 times and then I have to phone in and explain over and over again. Thank you for taking the time I would expect a response from management regarding this level of service.