pathetic service,no customer service manners...wrong information and wrong billing
<p>Cell c this is the third time this year i am having problems with the billing problem,avoinding wanting to be RICH ON MY ACCOUNT,YESTERDAY I LOADED AIRTIME FOR R50 AND BEFORE I KNOW IT THE WHOLE R50 WAS GONE,I CALLED YOUR CALL CENTER AND SPOKE TO ERIC FROM KZN WHO GAVE ME THE CASE NUMBER AND THE TEAM LEADER BY THE NAME OF ''KAYLEN'' SAID I WILL BE REFUNDED WITHIN 30MMINUTES AS HE COULD SEE THAT I WAS WRONGLY BILLED,30 MINUTES TURNED INTO 12 HOURS,CALLED BACK AGAIN TODAY AND I SPOKE TO SILVER WHO HAD A STINKING ATITUDE AND I REQUESTED TO SPEAK TO HER MANAGER PAULENE CAME AND SHE TOLD ME I WAS RIGHFUL BILLED I HAVE TO WAIT FOR THE TURN AROUND TIME FOR WHO EVER PEOMISED ME TO GET MY AITRIME BACK OTHERWISE I WILL NOT GET IT BACK,HOW OATHETIC IS YOUR SERVICE,HPW CAN WATSAPP TAKE ALL MY R50 AND LEAVE THE 10MB DATA BUNDLE THAT I HAVE AND YOUR PEOPLE STILL HAVE THE AUDACITY TO TELL ME I NEVER USE DATA ON MY PHONE I HAVE ALWAYS USED AIRTIME SINCE WHEN??I ALWAYS PURCHASE THE BLACKBERRY DATA BUNDLE EERY MONTH</p> <p> </p> <p>CELL C I HOPE THIS CAPITAL LETTER COMPLAINT WILL LET YOU SEE HOW ****ED UP I AM WITH YOY RIGHT NOW,STOP WANTING TO GET RICH ON MY ACCOUNT,I CANT BE HAING ONE TEAM LEADER TELL ME I WILL GET THE AIRTIME BACK AS I WAS REALLY WRONGLFULY BILLED AND 12 HOURS LATER I HAVE ONE TELLING ME I WILL NOT GET IT AS I WAS WRIGHTLYFULLY BILLED,ARE YOU TELLING ME BEING ON WATSAPP LESS THAT 5 MINUTES TOOK MY DATA??THIS IS SICKENING AND SO ATHETIC...I HATE YOUR GUYS SERVICES SO MUCH</p>
Cell c this is the third time this year i am having problems with the billing problem,avoinding wanting to be RICH ON MY ACCOUNT,YESTERDAY I LOADED AIRTIME FOR R50 AND BEFORE I KNOW IT THE WHOLE R50 WAS GONE,I CALLED YOUR CALL CENTER AND SPOKE TO ERIC FROM KZN WHO GAVE ME THE CASE NUMBER AND THE TEAM LEADER BY THE NAME OF ''KAYLEN'' SAID I WILL BE REFUNDED WITHIN 30MMINUTES AS HE COULD SEE THAT I WAS WRONGLY BILLED,30 MINUTES TURNED INTO 12 HOURS,CALLED BACK AGAIN TODAY AND I SPOKE TO SILVER WHO HAD A STINKING ATITUDE AND I REQUESTED TO SPEAK TO HER MANAGER PAULENE CAME AND SHE TOLD ME I WAS RIGHFUL BILLED I HAVE TO WAIT FOR THE TURN AROUND TIME FOR WHO EVER PEOMISED ME TO GET MY AITRIME BACK OTHERWISE I WILL NOT GET IT BACK,HOW OATHETIC IS YOUR SERVICE,HPW CAN WATSAPP TAKE ALL MY R50 AND LEAVE THE 10MB DATA BUNDLE THAT I HAVE AND YOUR PEOPLE STILL HAVE THE AUDACITY TO TELL ME I NEVER USE DATA ON MY PHONE I HAVE ALWAYS USED AIRTIME SINCE WHEN??I ALWAYS PURCHASE THE BLACKBERRY DATA BUNDLE EERY MONTH
CELL C I HOPE THIS CAPITAL LETTER COMPLAINT WILL LET YOU SEE HOW ****ED UP I AM WITH YOY RIGHT NOW,STOP WANTING TO GET RICH ON MY ACCOUNT,I CANT BE HAING ONE TEAM LEADER TELL ME I WILL GET THE AIRTIME BACK AS I WAS REALLY WRONGLFULY BILLED AND 12 HOURS LATER I HAVE ONE TELLING ME I WILL NOT GET IT AS I WAS WRIGHTLYFULLY BILLED,ARE YOU TELLING ME BEING ON WATSAPP LESS THAT 5 MINUTES TOOK MY DATA??THIS IS SICKENING AND SO ATHETIC...I HATE YOUR GUYS SERVICES SO MUCH
Cell c this is the third time this year i am having problems with the billing problem,avoinding wanting to be RICH ON MY ACCOUNT,YESTERDAY I LOADED AIRTIME FOR R50 AND BEFORE I KNOW IT THE WHOLE R50 WAS GONE,I CALLED YOUR CALL CENTER AND SPOKE TO ERIC FROM KZN WHO GAVE ME THE CASE NUMBER AND THE TEAM LEADER BY THE NAME OF ''KAYLEN'' SAID I WILL BE REFUNDED WITHIN 30MMINUTES AS HE COULD SEE THAT I WAS WRONGLY BILLED,30 MINUTES TURNED INTO 12 HOURS,CALLED BACK AGAIN TODAY AND I SPOKE TO SILVER WHO HAD A STINKING ATITUDE AND I REQUESTED TO SPEAK TO HER MANAGER PAULENE CAME AND SHE TOLD ME I WAS RIGHFUL BILLED I HAVE TO WAIT FOR THE TURN AROUND TIME FOR WHO EVER PEOMISED ME TO GET MY AITRIME BACK OTHERWISE I WILL NOT GET IT BACK,HOW OATHETIC IS YOUR SERVICE,HPW CAN WATSAPP TAKE ALL MY R50 AND LEAVE THE 10MB DATA BUNDLE THAT I HAVE AND YOUR PEOPLE STILL HAVE THE AUDACITY TO TELL ME I NEVER USE DATA ON MY PHONE I HAVE ALWAYS USED AIRTIME SINCE WHEN??I ALWAYS PURCHASE THE BLACKBERRY DATA BUNDLE EERY MONTH
CELL C I HOPE THIS CAPITAL LETTER COMPLAINT WILL LET YOU SEE HOW ****ED UP I AM WITH YOY RIGHT NOW,STOP WANTING TO GET RICH ON MY ACCOUNT,I CANT BE HAING ONE TEAM LEADER TELL ME I WILL GET THE AIRTIME BACK AS I WAS REALLY WRONGLFULY BILLED AND 12 HOURS LATER I HAVE ONE TELLING ME I WILL NOT GET IT AS I WAS WRIGHTLYFULLY BILLED,ARE YOU TELLING ME BEING ON WATSAPP LESS THAT 5 MINUTES TOOK MY DATA??THIS IS SICKENING AND SO ATHETIC...I HATE YOUR GUYS SERVICES SO MUCH
Cell c this is the third time this year i am having problems with the billing problem,avoinding wanting to be RICH ON MY ACCOUNT,YESTERDAY I LOADED AIRTIME FOR R50 AND BEFORE I KNOW IT THE WHOLE R50 WAS GONE,I CALLED YOUR CALL CENTER AND SPOKE TO ERIC FROM KZN WHO GAVE ME THE CASE NUMBER AND THE TEAM LEADER BY THE NAME OF ''KAYLEN'' SAID I WILL BE REFUNDED WITHIN 30MMINUTES AS HE COULD SEE THAT I WAS WRONGLY BILLED,30 MINUTES TURNED INTO 12 HOURS,CALLED BACK AGAIN TODAY AND I SPOKE TO SILVER WHO HAD A STINKING ATITUDE AND I REQUESTED TO SPEAK TO HER MANAGER PAULENE CAME AND SHE TOLD ME I WAS RIGHFUL BILLED I HAVE TO WAIT FOR THE TURN AROUND TIME FOR WHO EVER PEOMISED ME TO GET MY AITRIME BACK OTHERWISE I WILL NOT GET IT BACK,HOW OATHETIC IS YOUR SERVICE,HPW CAN WATSAPP TAKE ALL MY R50 AND LEAVE THE 10MB DATA BUNDLE THAT I HAVE AND YOUR PEOPLE STILL HAVE THE AUDACITY TO TELL ME I NEVER USE DATA ON MY PHONE I HAVE ALWAYS USED AIRTIME SINCE WHEN??I ALWAYS PURCHASE THE BLACKBERRY DATA BUNDLE EERY MONTH
CELL C I HOPE THIS CAPITAL LETTER COMPLAINT WILL LET YOU SEE HOW ****ED UP I AM WITH YOY RIGHT NOW,STOP WANTING TO GET RICH ON MY ACCOUNT,I CANT BE HAING ONE TEAM LEADER TELL ME I WILL GET THE AIRTIME BACK AS I WAS REALLY WRONGLFULY BILLED AND 12 HOURS LATER I HAVE ONE TELLING ME I WILL NOT GET IT AS I WAS WRIGHTLYFULLY BILLED,ARE YOU TELLING ME BEING ON WATSAPP LESS THAT 5 MINUTES TOOK MY DATA??THIS IS SICKENING AND SO ATHETIC...I HATE YOUR GUYS SERVICES SO MUCH
Cell c this is the third time this year i am having problems with the billing problem,avoinding wanting to be RICH ON MY ACCOUNT,YESTERDAY I LOADED AIRTIME FOR R50 AND BEFORE I KNOW IT THE WHOLE R50 WAS GONE,I CALLED YOUR CALL CENTER AND SPOKE TO ERIC FROM KZN WHO GAVE ME THE CASE NUMBER AND THE TEAM LEADER BY THE NAME OF ''KAYLEN'' SAID I WILL BE REFUNDED WITHIN 30MMINUTES AS HE COULD SEE THAT I WAS WRONGLY BILLED,30 MINUTES TURNED INTO 12 HOURS,CALLED BACK AGAIN TODAY AND I SPOKE TO SILVER WHO HAD A STINKING ATITUDE AND I REQUESTED TO SPEAK TO HER MANAGER PAULENE CAME AND SHE TOLD ME I WAS RIGHFUL BILLED I HAVE TO WAIT FOR THE TURN AROUND TIME FOR WHO EVER PEOMISED ME TO GET MY AITRIME BACK OTHERWISE I WILL NOT GET IT BACK,HOW OATHETIC IS YOUR SERVICE,HPW CAN WATSAPP TAKE ALL MY R50 AND LEAVE THE 10MB DATA BUNDLE THAT I HAVE AND YOUR PEOPLE STILL HAVE THE AUDACITY TO TELL ME I NEVER USE DATA ON MY PHONE I HAVE ALWAYS USED AIRTIME SINCE WHEN??I ALWAYS PURCHASE THE BLACKBERRY DATA BUNDLE EERY MONTH
CELL C I HOPE THIS CAPITAL LETTER COMPLAINT WILL LET YOU SEE HOW ****ED UP I AM WITH YOY RIGHT NOW,STOP WANTING TO GET RICH ON MY ACCOUNT,I CANT BE HAING ONE TEAM LEADER TELL ME I WILL GET THE AIRTIME BACK AS I WAS REALLY WRONGLFULY BILLED AND 12 HOURS LATER I HAVE ONE TELLING ME I WILL NOT GET IT AS I WAS WRIGHTLYFULLY BILLED,ARE YOU TELLING ME BEING ON WATSAPP LESS THAT 5 MINUTES TOOK MY DATA??THIS IS SICKENING AND SO ATHETIC...I HATE YOUR GUYS SERVICES SO MUCH
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN