DC
Dilshaan C

1 reviews | Active since May 2013

26 Jan 2016, 16:48

Pathetic Service Missing money/Data

I hit my contract limit (earlier) than usual, so i called into the Cell C call centre to increase my limit.<br> <br> Post the increase i tried to make a call and i still could not, so i called in again and was informed that I apparently magically used an additional R399 one minute after i increased my limit!!!<br> <br> The Call centre says they cant give me any feedback and say they can only investigate this discrepancy post the end of the month once a bill is generated!!! <br> <br> So i cant make any calls because i hit my limit and i cant increase my limit because my money/data disappears when I d....and i cannot get any help from useless Cell C!<br> <br> This is pathetic service!!!<br> <br> Call Centre Reference Number:***

0
Replies (1)
Cell C
Cell C's reply27 Jan 2016, 07:21
Official
Hello dilshaanchetty,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN