Pathetic Service is the Norm with Cell C

I have contacted your call centre and requested a data validation report on 05/08/2015. After numerous follow up queries, I am left frustrated and irritated at the poor customer service. Please cancel my debit order for my account immediately as I am not willing to pay for a service which does not exist. Upon resolution, I will re-instate the debit order as Cell C happily take my debit order timeously but cannot resolve queries within 20 days.