1 reviews | Active since May 2016

13 Apr 2017, 12:34

Pathetic Service from staff & Manager!

<p>I went into Cell C Middleburg Mall store to do a change of ownership from my mother's name to my husband's name.</p> <p>Firstly they didn't relay the correct information from one staff member to another.</p> <p>Then got told that again that there is a cellular service provider that we are 6 months in areas with, this being the second time, yet pietermaritzburg's branch hasn't picked up anything at all.</p> <p>So we went to both Vodacom & MTN & checked nothing.</p> <p>Went back to cell c store to have the staff flat out ignore my request to see the manager! </p> <p>So my mom went to the back door & knocked for their assistance to which the store manager had a horrible disgusting attitude towards us & refused to help us.</p> <p> </p> <p>This is the second incident at this very same store with the very same staff!</p> <p> </p> <p>I wouldn't recommend this store to any person at all & I request an apology from those staff members & manager!</p>

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Replies (1)
Cell C
Cell C's reply13 Apr 2017, 12:43
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.

This will be addressed with the regional manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN