Pathetic service from Monique at 140

I spoke to Monique this evening from the call center 140. She has a bad attitude and arrorgance about her. I was quering a sms I get every mid-month to say "thanks for activating Watsapp and Cell rewarded you free....". Monique says it is not from Cell C, then my question is why it states thanks for activating watsapp, I dont have watsapp bundle with anyone else. Secondly it says Cell C is rewarding me so if Cell is not sending the messages who is and it should be investigated. She refuses to log my complaint or query and insisting she cannot and when I as a customer is talking she is also talking not giving me a chance to talk, She was to listen to the customer. I ended telling her to shut up so I can speak and for her listen but she goes on and say I am using vulgar language which was not the case. I only said shut up that is not a vulgar word. When I asked for a team leader she refused and cut call. This is pathetic service from the window of cell c. No customer ethics