Pathetic service from *********** staff!

I have had several contracts with cellc for a good number of years and never experienced a problem such as this before neither have I ever missed any payments, but now I get see how *********** those staff can be! I did make my cash payment on the 30th of November 2021, I followed the banking details as was provided via sms after me calling in, it's not my fault that the consultant sent me the wrong information that caused this mess in the first place! I sent my proof of payment to 7 different email addresses ever since yet I'm still being called for a missing payment, HOW DOES IT TAKE SO DAMN LONG TO DO SOMETHING SO SIMPLE SUCH AS ALLOCATE A PAYMENT FROM ALL THOSE PHONE CALLS AND EMAILS THAT I HAVE BEEN COMMUNICATING WITH?! They are so quick to blame the customer and threaten to terminate my services when they are the ones who aren't even doing their jobs properly! I will never use cellc ever again, gosh! They are so terrible especially the staff who gives me all their bull**** explanations and excuses over the phone which makes no sense! They just try to cover their asses so that I keep calm and do not complain but I'm continuously being called! If this continues I will approach the ombudsman! This is ridiculous to keep on be called every single day and explain the same thing over and over again!