LS
Livhuwani S
1 reviews | Active since Dec 2017
10 Jun 2019, 15:32
Pathetic service from Dinah Lefika..horrible
The service your consultant give is disgust, I don’t know if Maybe they were not trained to speak to clients, Dinah Lefika is rude and had the nerve to tell me as the client that I’m rude and arrogant and when I say I’m going to report her she says I can go wherever I want? What service is that.., I have all conversation and I’m not going to let this go away...I need to get a call from the head of sales In the fiber department
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Cell C's replyOfficial
11 Jun 2019, 10:51Good morning
Firstly we would like to apologies for the inconvenience caused due to the poor customer service received.
We have escalated your query to our Fibre management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the agent involved.
In addition, we have requested that her direct manger contact you.
We do apologies for the inconvenience caused.
Regards
DA
Firstly we would like to apologies for the inconvenience caused due to the poor customer service received.
We have escalated your query to our Fibre management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the agent involved.
In addition, we have requested that her direct manger contact you.
We do apologies for the inconvenience caused.
Regards
DA
Cell C's reply11 Jun 2019, 10:51
Official
Good morning
Firstly we would like to apologies for the inconvenience caused due to the poor customer service received.
We have escalated your query to our Fibre management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the agent involved.
In addition, we have requested that her direct manger contact you.
We do apologies for the inconvenience caused.
Regards
DA
Firstly we would like to apologies for the inconvenience caused due to the poor customer service received.
We have escalated your query to our Fibre management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the agent involved.
In addition, we have requested that her direct manger contact you.
We do apologies for the inconvenience caused.
Regards
DA