Pathetic Service from customer service agents and stores and their managers!!!!!

I lost my phone together with my simcard on the 17/02/2022, I have been trying to retrieve my number that I have been using for 5 years with no success. I have been to cell c stores and I have called their call center and guess what??? No one is willing to assist... I'm stuck!!!! everything that I need to access needs an OTP number thanks to cell C and its consultants for their pathetic service. I don't think Im the first client who wants to replace a already rica'd sim.