Pathetic Service from Csurance

To whom it may concern.

I had to take my phone (LG G5) in for repairs at Cell C and I was denied the repairs because they maintain that I missed an insurance payment in the month of June 2017. The phone has a cracked screen.

I can honestly say this is not true because a month prior to their suggesting that I failed to pay for the insurance, Cell C sent me an Amended Policy Schedule informing me that all matters concerning the contract were still in order, it was on the 1 May 2017

Apparently Cell C made a transition from Finrite insurance company to a new one, but unfortunately they failed to tell me about the transition as their client and now I'm left with a problem that is caused by them (in fact they only told me during this ongoing issue). As I've mentioned they didn't notify me of any unresolved issues during that time of June 2017. Their request is that I pay R 1639.00. For my policy to be reinstated. I presented a bank statement for the period of June 2017 that shows that they did debit my account , but I believe as soon as they realised that I have not done anything wrong, they started avoiding my communication with them.

Fikile Edith Mbeye has been the one handling this matter and whenever I send her emails asking about the status of the matter, my emails aren't responsed to, in fact I'm still awaiting feedback.

I need my contract reinstated immediately because I have never missed a payment and furthermore my phone fixed.

How do I get help here? Csursnce needs to sort this matter.