Pathetic service from consultants and Team leaders

<p>on the 18/04/2017 i called cellc regarding a sim swop, spoke to a consultant by the name of Andile, i enquired about doing a sim swop and she explained the how to go about doing it , i asked he if there was a charge being a contract customer she advised THERE IS NO CHARGE JUST GET A NEW SIM CARD AND CALL IN, I called back @ 16.56 spoke to another consultant only for her to advise that i was give false information, and there is a fee that i need to pay , i then asked to speak to a manger i held on for 17.57min and teamleader by the name of Mbali from the durban branch came onto the call, she advised she will listen to the call and get back to me shortly , i waited for an hour and called back , only to discover that there are 2 call centres and i had gotten to the JHB Branch and they transfered to Durban were i spoke to ****ima from the specialist department which was very helpful , she advised she had sent through an urgent email regarding my concerns , @ 19.09 on the 18/04/17 I had received an SMS stating that i will be called in the morning due to TEAMLEADER MBALI had already left work for the day ,on the 19/4/17 waited till 13.30 a call and still no responce from Mbali regarding my enquiry .I called the call centre customer care department again spoke to an agent by the name of Nolene which had no clue as to what she was speaking about and could not handle my issues , i was put on hold for 15min to speak to another TEAM LEADER BY THE NAME OF KABALO IN JHB branch , he took all my information down and advised he had forwarded my mail to MBALI ( reference ********** ********** 55426) , this was at 13.30 , it is now 3hours 30min with no responce from any one , all the team leader had to do was listen to a 30sec call and get back to me which she found to be extremely difficult to do , my question is how do these ppl past the Required tests to become TEAMLEADERS , as their incompetence and pathetic customer service ,Absolute disgusted with the service , frustrated working for a cellular industry myself were is the customer service from cellc , I have never been this disgusted by customer service in my life. I WANT ANSWERS !!! ********** 747</p>