Pathetic service from CellC

CellC debited R931 from my account last month. Today I called to follow up on my refund and was told the case was closed on 29th Feb because someone tried to call and didn't get hold of me. A lady did call me on the 29th, however there was a miscommunication. She said she was calling regarding my refund and I thought she said router and gave me a ref number. I then told her that their social media team is already dealing with it. When I finally hear that she was actually calling about the refund I apologized bcoz I heard the wrong thing but she just wanted to end the call. Ultimately, my refund is being delayed. To Ofentse in social media: In January CellC debited R483.70 which I reversed and sent an email saying CellC should debited the amount agreed on. To date CellC has never attempted to deduct R189 and nobody called me specifically regarding that email. In February CellC deducted R931.66, unfortunately for me I could not reverse it. This now affects my ITC negatively because it will be recorded as non payment on the credit bureau. Ofentse you said you listened to the calls so I'm sure you heard me mention numerous times to the sales agents that I cannot afford more than R200 per month. This month of March and going forward CellC will debited R189 as agreed and I will pay the arrears for Jan and Feb when I can. If that is not possible please have the router and SIM collected and cancel the contract. Ofentse in order to resolve this I'm sure you can contact the manager in the refunds department to get someone to call me today to do the security checks and process the refund but it's much easier to pass the complaint to someone else. Even the social media team have a laxidasical approach to resolving complaints.