pathetic service from CellC Device Insurance

On 02/01/2020 I took my phone to CellC Rosebank and dealt with Thobelani who took my phone to repairs without registering it as an insurance claim even when I had clearly stated that I was claiming against my insurance.

The phone came back and was only able register the claim officially on 21/01/2020. From the 21/01/2020 to 17/02/2020 there has been stagnant to no improvement with regards to this claim.

Last week I went to pay the excess and was advised that I should receive the phone within the next 7 working days. Today when I called I am then advised that I should receive the phone within the next 7 – 14 working days. It has been nearly two months struggling with CellC, I am about to pay a SECOND installment for a device I am not using.