Item: Cell C
Rating: 1
Author: rolan S

Cell C's replyOfficial

04 Jul 2017, 07:33

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will ensure that this matter is sorted.

Do expect communication.

Regards
Cell C | PN

Cell C's reply04 Jul 2017, 07:33

Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will ensure that this matter is sorted.

Do expect communication.

Regards
Cell C | PN

Cell C's replyOfficial

05 Jul 2017, 16:58

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Cell C's reply05 Jul 2017, 16:58

Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

rS

rolan S's updateReviewer Update

13 Jul 2017, 16:10

i agree that there was communication and yes there was assistance. the claim was eventually put through, but this is my third week without a cellphone. i also tried contacting Csurance again 5 emails were sent in the past 3 days i have not received a response to date. i cannot do banking i cant pay for things my kids need because all my apps were set on my phone. i had to call the Cellc branch in greenstone mall to check if the phone was delivered to them but they told me that they cant assist because they follow the same channels when trying to contact Csurance. the lady that spoke to me told me it will be a very long wait because of the poor service delivery from the insurance division. if this is known to Cellc why is there nothing being done. the email i received on friday last week said that i should receive my new phone within 5 working days. i will wait till friday this week and i will surely have no choice but to seek a legal remedy to solve this. please see the attached email trail.

rS

rolan S's update13 Jul 2017, 16:10

Reviewer Update

i agree that there was communication and yes there was assistance. the claim was eventually put through, but this is my third week without a cellphone. i also tried contacting Csurance again 5 emails were sent in the past 3 days i have not received a response to date. i cannot do banking i cant pay for things my kids need because all my apps were set on my phone. i had to call the Cellc branch in greenstone mall to check if the phone was delivered to them but they told me that they cant assist because they follow the same channels when trying to contact Csurance. the lady that spoke to me told me it will be a very long wait because of the poor service delivery from the insurance division. if this is known to Cellc why is there nothing being done. the email i received on friday last week said that i should receive my new phone within 5 working days. i will wait till friday this week and i will surely have no choice but to seek a legal remedy to solve this. please see the attached email trail.

rS

rolan S's updateReviewer Update

18 Jul 2017, 16:06

To date still no response from both Cellc or thier insurance division. nobody seems to have any idea how to assist me when i call customer care, needless to say that the insurance division only plays voice prompts and they have not responded to a single mail in the past 2 weeks. the only time they were willing to correspond with me was when they asked for an access fee to be paid which i did the same day there after i cant get a hold of anyone to assist me. even though my sim is suspended and i have no phone. the insurance was still deducted this month and Cellc did not fail to deduct the contract fees, how convinient is that!!! i truly am disgusted with the kind of service and treatment from Cellc. they havent even responded to my last hello peter complaint.

rS

rolan S's update18 Jul 2017, 16:06

Reviewer Update

To date still no response from both Cellc or thier insurance division. nobody seems to have any idea how to assist me when i call customer care, needless to say that the insurance division only plays voice prompts and they have not responded to a single mail in the past 2 weeks. the only time they were willing to correspond with me was when they asked for an access fee to be paid which i did the same day there after i cant get a hold of anyone to assist me. even though my sim is suspended and i have no phone. the insurance was still deducted this month and Cellc did not fail to deduct the contract fees, how convinient is that!!! i truly am disgusted with the kind of service and treatment from Cellc. they havent even responded to my last hello peter complaint.

rS

rolan S's updateReviewer Update

15 Sept 2017, 15:10

The past 2 months have been a ridiculous run around and just when i thought the drama was over Cellc replaced my lost phone with a brand new phone that is defective. i have called the insurance division to no avail, i sent an email to which they responded telling me to return t he new phone to the store i picked it up from. I did just that and they had the audacity to tell me the brand new phone must be repaired, is that not a ********* and devious thing to do. should they not have replaced the phone? anyway now the phone was returned and they told me all is fine I in good faith took the phone back and to my surprise nothing was done as the phone is still freezing and still mixes my applications up etc. i sent another email to c-surance to which i got no feedback to date. i am so disgusted with this network. i will be sure to not upgrade my contract with them again as my contract does end soon. i was without a phone for almost 2 months with picking up and returning the device, they never failed to charge me for insurance nor did they fail to collect on service fees and they had no issue with charging me an excess fee, but gave me a brand new broken device.

rS

rolan S's update15 Sept 2017, 15:10

Reviewer Update

The past 2 months have been a ridiculous run around and just when i thought the drama was over Cellc replaced my lost phone with a brand new phone that is defective. i have called the insurance division to no avail, i sent an email to which they responded telling me to return t he new phone to the store i picked it up from. I did just that and they had the audacity to tell me the brand new phone must be repaired, is that not a ********* and devious thing to do. should they not have replaced the phone? anyway now the phone was returned and they told me all is fine I in good faith took the phone back and to my surprise nothing was done as the phone is still freezing and still mixes my applications up etc. i sent another email to c-surance to which i got no feedback to date. i am so disgusted with this network. i will be sure to not upgrade my contract with them again as my contract does end soon. i was without a phone for almost 2 months with picking up and returning the device, they never failed to charge me for insurance nor did they fail to collect on service fees and they had no issue with charging me an excess fee, but gave me a brand new broken device.

Cell C's replyOfficial

15 Sept 2017, 15:46

Thank you for posting to us.

A follow-up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C's reply15 Sept 2017, 15:46

Official

Thank you for posting to us.

A follow-up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

rS

rolan S's updateReviewer Update

20 Sept 2017, 09:43

So i was told to expect communication in the above message. to date i have not been contacted. is Cellc trying to pull time so that they no longer have to deal with me for the defective phone they gave me? Cellc is completely aware that my contract ends at the end of this month and i am pretty sure they are trying to get out of this by waiting for my contract to end so that they don't have to deal with it. after all they have made enough money out of me with insurance and the unimaginable data prices and call billing etc.

rS

rolan S's update20 Sept 2017, 09:43

Reviewer Update

So i was told to expect communication in the above message. to date i have not been contacted. is Cellc trying to pull time so that they no longer have to deal with me for the defective phone they gave me? Cellc is completely aware that my contract ends at the end of this month and i am pretty sure they are trying to get out of this by waiting for my contract to end so that they don't have to deal with it. after all they have made enough money out of me with insurance and the unimaginable data prices and call billing etc.

pathetic service from cellc