PATHETIC SERVICE From CellC

I have been a loyal good customer of Cell C for a number of years and I'm very disappointed at the service I've received recently. CellC had a promotion for a router +20 gigs of data for R99 pm. I was interested because it sounded like a wonderful deal and I called them on 30/03/2016 ,spoke to Nonhlanhla who verified my details,went through the terms and conditions; confirmed I would have my router by the 1st of April. There was no delivery so I called to follow up around the 5th of April ;spoke to a consultant who said there was nothing on system but she would query it with Nonhlanhla and get her to call me.I received a call from Nonhlanhla assuring me my order was placed, there was just a delay because they were inundated with orders so there was a shortage but they were expecting more stock 25 April. I was patient and waited but the 25th came and passed with no delivery. I placed another call to follow up,spoke to a rude consultant that was not bothered who said I should call back on the 29th of April. I made another call on the 3rd of May and spoke to Martha who proceded to tell me there was no order placed on system for a router and she would get Nonhlanhla to call me or I must call the sales department and try to get ahold of Nonhlanhla. I called the Sales department and was advised the promotion was over ,I should lodge a complaint. I called Client Services and lodged a complaint and I have yet to receive any feedback from ANYONE AT CELL C. I am going around in circles being pushed from pillar to post and I STILL DON'T HAVE MY ROUTER!!! You advertise a product, I show interest, I take the initiative to get the product and now because of the incompetence of one individual and nobody willing to assist i'm still parking OVER A MONTH LATER WITHOUT MY ROUTER!!! This is the thanks I get for being a loyal customer...Pathetic Service topped with incompetence and a total disregard for taking care of the customers you already have. I want my router and I want somebody at CellC to take responsibility or ownership and DO SOMETHING!