Pathetic service from Cell C. Do Not Support This Company!!

I experienced a problem with my device from a cell C contract. I had taken the phone to have it booked in. This was in October 2023. I continued paying the contract for a phone that I did not have and ensured to regularly check in on when I could receive the phone back. This led to me taking a further contract with telkom as I did not have a phone. Till date, after several emails to Cell C, their head office and the ombudsman, I have not received my phone back. I January, I cancelled the debit order as I do not believe that I am liable to pay for a phone that I do not have. Their agents harass me daily on the overdue account. I have explained the situation several times however nothing is being done about this. I would never recommend cell c to anyone. They are the worse service providers ever. Telkom is much better and convenient.