PATHETIC SERVICE FROM CELL C

Cell C service is disappointing, shocking and frustrating. I have been a customer with Cell c for many years now and it seems that this company takes customers for granted. I have escalated a complaint on 13/11/2019 regarding my Cell phone which is not even 6 months old on a contract amounting to R1700 per month. I am self employed and rely entirely on the use of my cellphone for business purposes. I received email correspondence on 15/11/2019 from escalation department Rekgabile Matsile, requesting that I take my phone to the nearest Cell c for repairs and request a loan option since I required a phone urgently. The same day I went to the Festival mall cell c( nearest to me) explained the problem to Banele who advised that the phone required an update. Waited there for 1 hour while that was being completed and left with the phone. The problem still persists only now its freezing, indicating that the battery temperature is too high and automatically switching off. I notified Cell c of this via emai again on the 18/11/2019 and still await a response. I took the phone back to the Festival mall 18/11/2019, explained the problem again, this time Banele pretended that he did'nt know who I was , none of the so called staff members knew anything. I requested to speak to the manager I was told that she was at Pick n Pay shopping, this was 15.15pm in the afternoon. After staff making several calls to her she enters the store at 15.35pm, does not greet or find out anything, walks straight to the back. Followed by her assistant Kutloana Katane who also had not been available in the store and arrived 5 minutes before her. I had to now explain the problem to 4 different people in the store and no one knew what to do????REVOLTING SERVICE! The manager Florence comes out of the back 10 minutes later only to tell me that I should take my phone to Midrand as they do not do repairs there, the only thing I can do is leave the phone in and they will report a repair. They however, do not know what Cell c is referring too regarding a loan device as they do not deal with loan devices. MISSCOMMUNICATION! Escalation department says one thing, the store says another. So on a business day, I had to leave my work and drive to Festival mall Cell C again to be told by a bunch of *********** CELL C staff members who clearly lack product knowledge, manners and the ability to assist a customer, that they CANNOT HELP ME! AND STILL NO RESPONSE FROM CELL C! MANAGERS are shopping at the expense of customers precious time. I do not want to deal with amateurs with regards to this problem CELL C and if not resolved I am legally within my rights due to lack in customer support to cancel my contract with you. TRAIN YOUR STAFF! FESTIVAL MALL CELL C STAFF IS PATHETIC!