Pathetic Service from Cell C

Firstly I would like to start off by saying that never in my entire life have I experienced such pathetic service from a service provider before. Cell C has become even worse than I previously knew it to be. I took out a wifi contract with Cell C 2 years ago. In the first 6 months of the contract it worked fine with a few network issues. However on the anniversary of the 1st year I started having endless problems with connection.

I logged a call with them every month for connection issues. I was asked numerous times to reset my device in order for it to work. The calls that I logged were never concluded. I never got call backs to ensure my device was working. For me this proved that Cell C did not care about their customers. However my account was always paid. I was then told that my current router was discontinued and I had to upgraded my contract for a higher price or change the router. If I cancelled my contract I would have to pay early term penalties. So whether I liked it or not I had to stick with them till my contract ended. I changed the router as I was not prepared to pay a higher price for their terrible service. I have been using this router and it has been fine for a few months.

Two weeks ago I noticed the signal bar on my router was red. I reset the router and it remained red. I called Cell C and was told there was a network issue and they don't know when it will be resolved. We waited for 3 days before calling Cell C again only to be notified that the problem was resolved and they do not know why my router is red. I was asked to test my sim on my mobile device as well as other routers which I did. I was then told my sim is damaged and I should purchase a non ricard 1 bearing in mind every store sells ricard sim cards these days. I had to visit over several shops before going to a Cell C shop to purchase a non ricard sim from them. I was then told that this sim I had purchased from the Cell C store was already activated some how. And was asked to purchase a new sim from them which I refused to do so as they were wasting my time and money selling me sims that were already activated. They gave me a new sim and I called into Cell C to activate the new sim. Activation was done and I was asked to wait 4 hours before turning my device on. I waited for almost 6 hours before doing so and there it was this beautiful red signal that I hated looking at for the last 2 weeks. I called Cell C again and was now told there was a problem with my router. I eventually went to the Cell C head office . I get there only to find out that there was never a problem with the sim or router. It seems like all fixed LTE contracts were cancelled a month ago. We had made several calls to them over the past 2 weeks but not even 1 staff member could inform me what the real issue was , instead they had me driving around like an idiot looking for non ricard sims , testing the sims , testing the router , wasting my time rebooting the router and the list goes on. Their staff have no clue what is going on. Their customer service skills sucks and the technical team are far worse than the admin team. I got pushed around from 1 department to another , all of them did security checks on which contract I'm on yet nobody informed me after hearing which contract I'm on that this contract has been cancelled and according to them it was cancelled a month ago ?? Terrible listening skills , pathetic customer service skills. I have 50 gigs data left of which I cannot use and was now forced to cancel with them as I'm on a month to month . They wont even reimburse me for my 50 gigs which is left over .Utterly disgusted with their service