RO
Ricky O

1 reviews | Active since Aug 2019

28 Aug 2019, 12:36

Pathetic service from Cell C and Vumatel fibre

I recently moved into a place that a active fibre line from Vumatel that was administered by Cell C. Originally i tried to go with a better known service provider but because there was already an installed active line. Cell C then informed that i had to pay R899 so that the line can get activated on my name. I followed instructions and payed the money on 19/08/19 because I work from home and my business is dependent on me having internet. Since then i have called cell c and Vumatel about 3-4 times a day and everyone sends me from pillar to post, know one can tell me what’s happening, first Cell C says Vumatel needs to sort something out then i call them then the problem is with Cell C. I have gotten order numbers and VT numbers for respective parties and i am the client. I have payed Cell C for my line. I have used over R1000 worth of airtime and data doing Cell C and Vumatel’s job trying to get my line activated and still today i have nothing. I have called again today after being advised yesterday by Cell C it would take 24hrs and not one person can tell me what the hell is happening. The people i have been dealing with is Ignatius, Nelita and Lisa. This has become ridiculous now and worst part i cant even go elsewhere for better service. Please can someone either sort this out ASAP or get this process cancelled and my money refunded and this line removed so that i can go somewhere I am able to get assistance.

0
Replies (2)
Cell C
Cell C's reply28 Aug 2019, 14:01
Official
Good afternoon Tia
 Apologies for the frustration you have experienced.
 
We have escalated the matter to management from the Fibre Support department.
Do expect communication soon.
 
Regards
DA 
RO
Ricky O's update28 Aug 2019, 14:58
Reviewer Update
Hi there,
I have emailed the sales advisors and admin and all the departments and still nothing?