Pathetic service from Cell C and Samsung

I bought my Samsung combo deal at Cell. C NORTHGATE. I GOT THE PHONES AND THE DEAL CAME WITH SAMSUNG EARBUDS AND WATCH. NOW I WAS TOLD THAT THE WATCH AND EARBUDS WHERE GOING TO BE DELIVERED TO ME IN 7 TO 14 WORKINGS AS THEY DONT KEEP THOSE IN THE STORE. ITS BEEN WAY PASSED 14 DAYS NOW AND I HAVEN'T RECEIVED MY GOODS YET. I CALLED THE STORE THEY SAID THEY WILL GET BACK TO ME. TILL TODAY NO ONE HAS COME BACK TO ME IM STILL WAITING FOR MY GOODS. SEEMS LIKE THIS IS FALSE ADVERTISING AND IM NOT A HAPPY CLIENT AT THE MOMENT AND I NEED THEM AS IM TRAVELING OUT THE COUNTRY THIS WEEKEND. THIS NEEDS TO BE SORTED ASAP.