Pathetic service from cell c and csurance

pathetic service from Csurance. Even though they sub contract an external company, it is their responsibility to ensure that their clients are happy. No insurance no cell c device period. if render a service, you need to ensure the convience of your clients. when i app**** for a device i was told i would be able to contact csurance and obtain insurance, i received the device and called. the first lady who attended my quiry indicated i needed to go and apply online, if and only if i fail to apply online, i will be assist by the insurance department. guess what... i receive a pop up message which indicates i must call the department for further assistance. I then call again, this time assisted by a second lady, i inform her about my previous call and problem i encountered online. her response is then to say, i must go to a cell c store to apply there. I call the store and they inform me, they use the same internet access as i would do at home... then what. I will be paying for this service every month but I'm struggling to protect the device i have just received. woooo thumbs down with Cell c and Csurance