pathetic service from CELL C

I have been a Cell C customer for about 15 - 20 years now,

One the 12th July 2021, I have purchased a data bundle for R80-00, the airtime went off immediately, but I never received my data bundle.

I called to customer call center on the 14th and advised them on the situation I was told that they where experience a problem and it would be rectified in 24 hours, I then called them 48 hours late and was then again promised to be refund in 24 hours..... i have still given them 48 hours and nothing was sorted out.

more calls were made to the call center and everytime i was promised 24 hours to be sorted out.

finally on the 20 July i called and was advised the back office have completed they work and i will get my refund in the next hour as its needs to be signed off by the manager, 2 days late and a further 3-5 calls I'm still awaiting my refund, every call mage i was promised a time frame of 1 hour for the refund but im still not getting any joy with this,

this is quite frustrating and annoying where you have to keep calling to follow up on you r own,

been a valued cell c client the service is absolutely terrible and pathetic. CELL C honestly does not have any customer service or loyalty to they customer.

its honestly utterly disgusting,