Pathetic service from Cell C

<p>Pathetic service <br />I have 3 contracts with Cell C,and I have been their loyal customer for the past few years, they don't treat their customers with respect, I had an incident with them last year on my ********** 354, I would load airtime next thing it's gone, I called them numerous times to fix the problem. I was told that I made an arrangement with them to share airtime. I asked with who? I didn't get answers. I decided to let it go even though I lost my airtime (money).</p> <p>Last year I app**** for 2 other contracts of which 1 of them was for my brother. I then decided that I want to split debit order dates. I called their call center & was told that I have to go to branch. I took a day off went to their shop @ Festival Mall.m, did paper work..!they even asked for my Brothers banking details. Took our ID books. We were told that they will send paper work to the relevant departments to this date nothing happened. I also arranged that from the R100.00 air time that I get monthly, should not exceed they must limit to at least R50.00.</p> <p>I never skipped a payment for the past years I've had a contract with them. <br />This afternoon I tried to purchase bundles.<br />I got messages that:My available spend is insufficient,p lease contact 140 to increase voluntary usage limit. I called the call center @19:58 & spoke to someone who said Ive sufficient airtime I should press the reset button. I did that,still I couldn't purchase.<br />I called again & spoke to Ntombifuthi. I was put through to some consultant who instructed me to dial *333*140*1234.<br />I asked why should I do this & did not reply to me. She decided to put me through to Ayanda. I related my problem to her again. She said they have amended my profile as per my request that I called them and asked them to adjust my account.<br />I never called Cell C. I asked for the person who went to my account and amend details without my concern. She said it would take 5 days to get the person name from credit ,and they sometimes decided to amend our account because customers sometimes go over their limits.<br />I never went over my limit. They get their almost every month without fail.<br />Why are they making decisions for me. I have been sitting on the phone for almost an hour. I have been inconvenienced<br />Is this the service I am paying for?<br /> I pay almost R900.00 every month for this nonsense. There's a person who is always fiddling with my account. I am really so disappointed with them. I would not recommend them to anyone.</p> <p>Regard <br />Qedukwazi Radebe</p>