EB
Elsje B

1 reviews | Active since Jul 2015

05 Aug 2015, 16:22

Pathetic service from Cell C

After ordering the Huawei P8 online about 3 weeks ago, I am yet waiting for a legitimate response as to when the stock will be delivered. I phoned the call center last week Monday, to which they said the stock will be delivered during the week. I phoned again on Wednesday, and they informed me that they will receive the stock during the course of that day, or the day following, and that I would receive my phone early this week. I phoned AGAIN on Monday to confirm when it will be delivered to ensure that I will be in the office during such time. The call center then informed me that they STILL don't have stock. I phoned again today to find out whether they know when the stock will arrive, and the call center assistant abruptly ended the call. If I knew they were going to wait for stock for WEEKS, I never would have taken out a contract with Cell C, and seriously considering ending the application. Ridiculous service! Really don't know why you market extensively to provide sub-standard service.

0
Replies (1)
Cell C
Cell C's reply06 Aug 2015, 07:23
Official
Hello elsjecb,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN