Pathetic service from Cell C

Still my cell c complaint to resolve my enquiry and replace my tablet since end of December still unresolved. After my complaint and after providing evidence of co payment made, a consultant by the name of Lungile contacted me to enquire after hello peter log. This was a day after complaint log. Spoken to her on the 27th and re explained the *********** and dissatisfactory service! She was going to investigate and return my call the following day. I have received a call back from Lungile the afternoon of the 28th of June. She explained that co pay was received( after probably 6 times sent! ) , but the issue was a reference number!! Really after continious proof of payment provided!! I asked her what exactly was needed to resolve this matter. This is the feedback: i must print the copy of bank statement sent as proof 6 times!! , print it and write the cell nr as reference nr. You have got to be kidding me!!! After 7 months of battle to get this matter resolved!!! I asked her why the hell the consultant could not use common sense do actually provide my cell number as reference to the underwriters which is Hollard! She could not answer me! Well I AGAIN forwarded bank statement with cell number on as reference number!! Guess what,, 4:02 pm i got a reply on my e mail.... " please go to the bank and obtain bank statement" !!!!!!!!!!!!!! Really how pathetic!!!!! Consultant from hellopeter were going to phone me back today, still waiting!! I tried callling her... Reply: no Lungile working here..... Pathetic pathetic service!!!! And they still have clients???