Pathetic service from cell c

On Tuesday the 22nd of August I had encountered a network problem with regards to sending and receiving phone calls. I had contacted Customer care on Wednesday and spoke to Tabita, reference ********** ********** 98, she had tried to trouble shoot the issue, and failed, she had told me she would contact me shortly, but failed to do so. On Thursday I had tried 10 times to get through to customer care, whom at every interval, cut my call, eventually I had spoken to a lady by the name of Yasolda, reference Sd647360, she logged in an escalation, said that she would contact me within 24 hours, the issue I'm experiencing is that I cannot make or receive calls or sms's when connected to anything besides 4g, which my home address doesn't have, I had told her that on Friday I will have 4g coverage and that she should not call during the day to Perform network testing. She then called on Friday, I had reminded her, when arriving home I contacted Customer care, they had informed me that the case was logged as resolved. I spoke to the technical care centers manager, he had told me to go to the cell c store at liberty midlands mall, arranged a meeting with an employee, had told me he had spoken to her and she will check to see if there are incorrect settings on my device, and that he will contact me at 10 am on Saturday, I went to the store, they had not been informed, he had not contacted me.

Every cell c employee that I have spoken to does not understand any technical terms, such as voLTE. They don't have technical backgrounds and restored to passing the blame on the device, which is brand new, icasa approved, not network blocked, and not blacklisted. They served me whilst speaking about personal problems amongst their fellow employees, conducted personal calls whilst serving me, acted unprofessionally.

I have a contact with them, which I cannot use due to their unhelpful behavior, and I pay them an exorbitant fee monthly, and they are the worst service providers and have absolutely no technical background.