JO
Jacques O'Dell

1 reviews | Active since Oct 2014

02 Feb 2017, 20:11

Pathetic service from Cell C

<p>I am having numerous issues with Cell C's service - ranging from not being able to receive SMS to being billed for data despite my account being capped. What is even more concerning is that despite several phone calls they are making no attempt to resolve the problems. Honestly thinking of moving network providers. Surely Cell C must now about the consumer protection act? Or do they merely ignore it?</p>

0
Replies (2)
Cell C
Cell C's reply03 Feb 2017, 07:48
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

JO
Jacques O'Dell's update03 Feb 2017, 13:45
Reviewer Update

SMS service appears to work now but the data usage SMS' are still not working. Had 28MB data on phone. Switched off WIFI and purposely depleted the data to check if I recieve the "your bundle has been depleted" type message - nothing came through.