Pathetic Service From Cell C
<p>Couple of months ago, i took a data contract from Cell C. At inception I asked if this was an open line, to which i received the answer NO. As the months went on, i noticed I had been paying alil more than the contract amount but I didnt worry to much. As of last last month, my bill has been more than double that what I should be paying, When I called the Cell C Service Centre, I was told that my line was an opened one but it had a cap. I asked so how would the amount now jump to double my installment and I was told that the system apparently just increases the cap. This is nonsense, this is ***** for anything to be done without my approval and consent. I was told that I would receive a call the next day concerning this issue, which i did not receive, This service is pathetic.</p>
We are in receipt of your complaint and apologise for the inconvenience caused. One of our team members will contact you and assist with this matter.
Regards
Cell C | PN
We are in receipt of your complaint and apologise for the inconvenience caused. One of our team members will contact you and assist with this matter.
Regards
Cell C | PN
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Moses has been in contact with you to assist with this matter. He apologized for the unsatisfactory service and provided an amicable solution for the inconvenience caused.
Regards
Cell C | PN
Moses has been in contact with you to assist with this matter. He apologized for the unsatisfactory service and provided an amicable solution for the inconvenience caused.
Regards
Cell C | PN
Hi. Yes, I did speak to moses. He did help the problem by agreeing to reemburse me for the excess amount I was debited. I usually have no problems with cell c, just this one, so I will not let it discourage me from utilising cell c's products going forward however I do hope that any future cap increases would require my permission before it happens. Thanks.
Hi. Yes, I did speak to moses. He did help the problem by agreeing to reemburse me for the excess amount I was debited. I usually have no problems with cell c, just this one, so I will not let it discourage me from utilising cell c's products going forward however I do hope that any future cap increases would require my permission before it happens. Thanks.
