MM
Michelle M

1 reviews | Active since Oct 2020

10 May 2021, 13:59

Pathetic Service from Cell C

I am terribly disappointed in the service (or rather, lack thereof) that I have received from Cell C, I am due for an upgrade, since beginning of April, they have been hounding me to do the upgrade, when I finally decided on a device, they were out of stock, I decided on a Samsung A32 and the Fitness Watch deal, When they eventually got stock of the Phone, the watches were out of stock, I asked them whether we could do the deal so long and I would come back for the Watch, they said No, they cannot, by the time that they get the Watches, the Phones are probably going to be out of stock again, I have been patient for six weeks now, What ticks me off is the fact that nobody now even bothers to keep me updated and secondly, They have released this month Brochure and once again, these "Specials" are advertised there!!! Seriously, why advertise something in the new month if you cant even fill orders from the previous month??? MTN has the same deal at an even cheaper rate, maybe it is time to Jump Ship after seventeen years.

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Replies (3)
Cell C
Cell C's reply10 May 2021, 15:23
Official

Good day Ms. McKenzie 

Thank you for reaching out to us.

We have received your review regarding your order. We are working on securing your order.

We will contact you to update you with delivery details. Please accept our apologies for the service you have experienced.

^NZ


Cell C
Cell C's reply10 May 2021, 15:40
Official
Good day Michelle

Thank you for letting us know about this. 

 We are looking into this issue and will revert with feedback.

^YM
MM
Michelle M's update11 May 2021, 07:35
Reviewer Update
Okay, so Cell C contacted me and explained the out of stock issue, all fine and dandy, Still not to happy because just as I predicted, Once again, Now the Phones are out of stock again, but now I have a SECOND issue!!! I have a second contract (Laptop and Data) with them that expires in 2 days (13 May 2021). I called Cell C retentions department a month ago to inform them that I will NOT be upgrading this contract because my laptop is still 100%, they told me that they will cancel the contract, That was it according to me, a few days ago, I got two SMS's with huge amounts that I have to pay, Like ***? Cell C, why must I pay out of Bundle rates for a contract that only expires in two days time?? Why was I then still charged for the monthly Bill limit AS WELL as the out of bundle??? This is NOT on and is blatant theft.