pathetic service from Bongiwe and Ayanda

This evening I spoke to Bongiwe on 140 and she seems not to know her stuff. She takes long to give answers. I was querying the airtime balances of my contract minutes. I had a carryover the SM loaded last month of R79 and she says there is no such airtime on the system loaded and there is no social media department in cell c. I reuested a team leader who is Ayanda to call me but she has not contacted me as yet. Bongiwe said she will call in few minutes. I was on the call over 25min, when I asked for the ref number for the call she was reluctant to give and said she sent sms and no sms with ref number receivd as yet. I had to raise my voice in order for her to give me the ref number. Other agents will give ref number quickly. Bomgiwe needs to handle calls and queries and the team leader needs to help customers and not ignore. Why they say no social media dept when there is one.