Pathetic Service from ALL Departments

<p>I bought a Nokia Lumia 730 Dual Sim, which is still under a two year contract. I have had nothing but pathetic service since. The back cover that covers the battery is cracked and I need a new one.</p> <p>I have called Cell C's Customer Service and the Branch where I brought the contract with the phone, (Cell C, Bayside Mall, Tableview,) numerous times and seem to get little to no help.</p> <p>Pretty much they can't/will not help me get a replacement back cover without booking the phone in for up to 21 working days. This is ridiculous the physical phone works fine, I am merely trying to ensure it continues to work and take care of it by getting a new cover. I leave for overseas in two weeks. </p> <p>To get a new cover, I must be inconvenienced for up to 21 days without a phone! Surely the branch can order the cover replacement and get it delivered to them, I am willing to pay for the cover. Or atleast help me find a supplier. Very unprofessional. All they say is I must find an outside source to provide the cover, I have tried for nearly three months with no luck. FYI this Nokia Lumia Dual Sim 730 was Cell C's "we are the only provider for this phone currently in SA," yes and now they give horrible service for this device "they only provided."</p> <p>Everytime I call the Customer Service number to resolve this I get bounce back and forth between two ladies, one in customer care the other in repairs, with no resolution to the problem, its like neither wants to help and just passes it onto the next department. </p> <p>When I called 27 Jan 2017, again, I was told they would escalate it to the above mentioned branch, still waiting to here from the branch, (its now 2 Feb 2017)</p> <p>I got this contract for business and personal use and to be honest I reconnected my Vodacom Sim card after having such bad service from Cell C (I rarely had internet coverage and half the calls I needed to make would not connect, as they are call centres. No one at Cell C informed me that certain numbers cannot be called from a contract number. This is ridiculous. </p> <p>I cannot wait for this contract to expire as Cell C by far has excelled at being the worst telecommunications provider I have ever had a contract with. I have wasted so much time and money trying to get this resolved.</p>