HH
Hendrik H
1 reviews | Active since Sept 2015
09 Nov 2018, 10:24
Pathetic service from Accounts department - DOUBLE BILLING for MONTHS
Please see https://www.hellopeter.com/cell-c/reviews/total-lack-of-support-for-billing-and-technical-inquiries-from-cell-c-fibre- **********
This is my previous comment - a month ago.
To date none of my issues has been resolved, despite the PR department doing a good job of trying to keep this under wraps and contain the fallout!
I've just received my November invoice for a Fibre connection (same as mentioned last month) and WAS AGAIN DOUBLE-BILLED!!!!! With no resolution from the accounts department re the previous incorrect billing either!
PATHETIC service
STAY AWAY FROM CELL-C PEOPLE - the take your month, and don't provide their so called first class service!!!!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
09 Nov 2018, 10:57Good morning Hendrik
As per your previous review, an email was sent by Palesa on 01/11/2018 at 11:56 AM, where she provided you with feedback and requested you to advise whether you will reversing the debit order or a refund should be prepared? You did not respond to her email.
Kindly respond to her email and she will gladly sort this matter with our billing team for you.
Regards
Cell C | PN
As per your previous review, an email was sent by Palesa on 01/11/2018 at 11:56 AM, where she provided you with feedback and requested you to advise whether you will reversing the debit order or a refund should be prepared? You did not respond to her email.
Kindly respond to her email and she will gladly sort this matter with our billing team for you.
Regards
Cell C | PN
Cell C's reply09 Nov 2018, 10:57
Official
Good morning Hendrik
As per your previous review, an email was sent by Palesa on 01/11/2018 at 11:56 AM, where she provided you with feedback and requested you to advise whether you will reversing the debit order or a refund should be prepared? You did not respond to her email.
Kindly respond to her email and she will gladly sort this matter with our billing team for you.
Regards
Cell C | PN
As per your previous review, an email was sent by Palesa on 01/11/2018 at 11:56 AM, where she provided you with feedback and requested you to advise whether you will reversing the debit order or a refund should be prepared? You did not respond to her email.
Kindly respond to her email and she will gladly sort this matter with our billing team for you.
Regards
Cell C | PN
Cell C's replyOfficial
09 Nov 2018, 15:45Palesa confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Cell C | PN
Cell C's reply09 Nov 2018, 15:45
Official
Palesa confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Cell C | PN
HH
Hendrik H's updateReviewer Update
12 Nov 2018, 12:07Apologies, but no email has been received with the above information to date. This also does not explain why the November account is AGAIN incorrect as well, along with a total lack of explanation what the individual items are...
HH
Hendrik H's update12 Nov 2018, 12:07
Reviewer Update
Apologies, but no email has been received with the above information to date. This also does not explain why the November account is AGAIN incorrect as well, along with a total lack of explanation what the individual items are...
HH
Hendrik H's updateReviewer Update
12 Nov 2018, 12:12Just for the record - the November account was received on: Tuesday 6 November 2018 @ 19:52
Prior to this, the only email(s) received were:
1st email account:
Oct 6 - October account
2nd email account:
Wed, October 17, 2018 10:02 am --> "Ticket # [CF014944] created"
HH
Hendrik H's update12 Nov 2018, 12:12
Reviewer Update
Just for the record - the November account was received on: Tuesday 6 November 2018 @ 19:52
Prior to this, the only email(s) received were:
1st email account:
Oct 6 - October account
2nd email account:
Wed, October 17, 2018 10:02 am --> "Ticket # [CF014944] created"
HH
Hendrik H's updateReviewer Update
13 Nov 2018, 08:51Any update?
HH
Hendrik H's update13 Nov 2018, 08:51
Reviewer Update
Any update?